LEGAL / 04

Delete my data

What we hold, how to have it removed, and what the law requires us to keep. Last updated: 2026-08-15.

This page explains how to ask us to delete your data. It is reachable without installing a game, so you can use it even after uninstalling the app.

1. Our games do not create accounts

No taplevelpat game requires registration, sign-in, or an account. Progress and settings are stored locally on your device.

That means deleting the game from your device deletes the game data with it. If you have iCloud or Google device backup switched on, a copy may remain in your own cloud storage, and you control that from your device settings, and we have no access to it.

If a future game introduces accounts, we will add a clearly visible in-game deletion path, and this page will remain the external route for a request.

2. How to make a request

Email privacy@taplevelpat.com with “Deletion” in the subject line. Use the email composer if you prefer: it prepares a draft in your own email application and sends us nothing in advance.

So that we can find your data, please include:

  • the address you wrote to us from, if you have written to us;
  • the game and platform, if the request is about a specific game;
  • the approximate date of your message.

We may ask for proportionate proof that you are the right person, only as much as is needed to avoid giving someone’s data to a stranger. Do not send identity documents, passwords, or payment details; if verification is needed, we will suggest a safer method.

3. What we delete

  • your correspondence with us and its attachments;
  • your email address in our mailboxes;
  • any support notes connected to your message;
  • any server-side data linked to you, if a particular game ever collects it.

We will also tell you if any data about you sits with a provider, an email host for example, and make sure it is deleted there too.

4. What we are required to keep

The right to deletion is not absolute. We may keep a limited minimum where the law or the defence of legal claims requires it:

  • Tax and accounting records of a purchase, for the period tax law sets.
  • Records needed for an existing dispute or to establish or defend a legal claim, until it is resolved.
  • Technical security logs, until their normal short retention period ends.
  • A record of the deletion request itself, so we can show we carried it out.

Purchases are handled by Apple and Google, not by us. Ask the app store directly for purchase history and refunds.

5. Timing

We acknowledge a request within five business days and complete it within the period applicable law requires. In the EEA and the UK that is normally one month, extendable by two further months for complex requests, which we would tell you about.

Backups are overwritten on their normal cycle; data disappears from them within that cycle, and we do not use it for any other purpose in the meantime.

If you are not satisfied with the outcome, you can complain to a supervisory authority. See “Your rights” in the Privacy Policy.